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Network queries

Issues with receiving SMS from some services

Tins
2: Seeker

Hi all, 

 

I am having issues with receiving SMS messages. I do get text messages from family/friends and some services, whereas some do not come through at all. For example, text messages from Uber Eats, NHS and other services do not get through at all for some reason. I have already been in touch with the chat and they have tried to reset several settings but the issue still exists. Anyone had a similar issue or any idea what this could be? 

 

(I have an Iphone 12 in case that might be relevant). 

 

Thanks! 

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5 REPLIES 5
Jack
Moderator

Hi @Tins  how odd! As you're using an iPhone, have you checked your settings to make sure that the number registered on the device matches your number? If these don't match this may be what's causing your problem, but don't worry its really easy to fix! You'd just need to overtype the correct number. 

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Tins
2: Seeker

Hi Jack,

 

thanks for your feedback! I have just checked my settings and it is actually already the correct number. Any idea what else it could be?

 

thanks! 

regards,

 

tinci

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Jack
Moderator

Do you have a spend manager or any bars on your account at all @Tins

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Tins
2: Seeker

Hi Jack, I am totally lost. I have tried everything, spend several hours on the chat, bars have been checked an all seems clear, rebooted my phone, got a new sim, tested my sim on a different phone etc and the issue is still there. It actually got worse because while rebooting my phone, I had to re-register for my banking app and they can't do that without sending me an OTP, which i am not receiving. They have done checks from their end and all seems clear. Also to add, there are other services that I have the same issue with such as Uber eats, NHS etc so can't be only linked to them. I have asked at chat if it could be a porting issue as this is what i read with regards to similar cases but I am not getting any further on the chat. Really getting frustrated now as I really have no idea what to do and they also don't seem to have any idea on what to do at the chat. Hope anyone can help me! 

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Tash
Moderator

Thanks for flagging this to us @Tins - as everything is as should be from what you've mentioned and you're able to receive texts from other contacts, we'll need to raise this with our Network Engineers who can implement a fix for you. So we can do this, please can you send us a message on Facebook/Twitter with your Community username and link to your post? You won't need to write your query out again then and we can get started ASAP on the fix 😁

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