No signal or data in Barnet

[Stephanos]

Hello,

It has been 2-3 months now, that I went from good signal one day, to no signal the next, in New Barnet where I work (postcode EN4 8RE). There is no signal whatsoever, i.e. I can't make phonecalls and get no data (even thought the phone goes between H+ and 4g with no bars, there is no signal coming through and no data whatsoever)

This is very frustrating as I used to get good signal, and the change happened from one day to the next. Also, it only affects Vodafone. Other colleagues with different providers have no issues. 

I had a chat with someone in September, who told me that this area is getting very good signal, and they made me reset settings on my phone, switch it off/on etc, which did not work. I was then transferred to 'technical' and was told that there was maintenance being carried out in the area, and it would be sorted in a few days (they weren't sure how many days)

Nothing changed. I was out of the country for four weeks, and came back early November only to be frustrated with the same issue. Again I chatted with someone who made be reset setting and other fruitless actions.

I then decided to call support. Again I had to explain everything from scratch. I was put through to 'technical' who reassured me there was work being carried out on masts, which would be completed by midnight 18th November and on 19th I should have signal as normal. Surprise surprise nothing changed.

I am not receiving the service I am paying for, and I haven't moved to a new area or anything. The signal that used to be very good where I work, suddenly changed to no signal. 

I would like to terminate my contract without any early termination penalties. Can anyone help with this?

Thank you in advance,

Stephanos

[BandOfBrothers]

Hi @Stephanos 

I appreciate this is frustrating for you.

In regards to cancelling Vodafone wouldn't do this penalty free because as long as they are providing service on a whole i.e they are providing signal in other areas then fulfilling their contractual terms.

More information is in the Vodafone Terms and Conditions.

I appreciate signal  / connection has for some reason changed for you.

I would suggest to fill out the template located in the Network-issues-initial-checks-and-templatr and the Vodafone Social Media Team's will take a look and pass this back to their networking teams if necessary. 

I wish you all the best with this. 

[Stephanos]

Thanks @bandofbrothers,

I appreciate that I get signal elsewhere, but that does not help one bit when I am at work and missing phonecalls and have no data whatsoever. 

I would like someone from Vodafone to advise. I.e. should I wait until March - with no signal every day - when my sim only contract ends, so I can change providers? That seems ludicrous. 

On the other hand, every time I was told "there is maintenance on the local masts which will be carried out by *ender date here*" it was always false.