Router not allocating IP addresses via DHCP

[MIKEARLY]

Why has my printer suddenly got 169..allocated? Has been fine, if I manually assign a. IP address it works.. Sometimes.... How do I fix permanently is there a setting on the router? 

[Farai]

Hey @MIKEARLY 👋 Are you able to provide a bit more information about the issues you're having? This will help with understanding how to best assist you 👍 If possible, please also provide some screenshots or images to show what's happening? 

[MIKEARLY]

Hi, when adding a HP printer into my network it gave a 169xx ip instead of 198xx. I could allocate a static ip address and it sometines could find it other times not. Thought it may be the printer so got a new Epson, to start with it could not find it on the network but the Epson software managed to get it to work e entually. Even so, a couple of times my laptop said it could not find a laptop on the network. But OK now. I've factory reset the router, help desk downloaded new firmware. But if course then got cut off... 

[Farai]

Thank you very much for getting back to us with this information @MIKEARLY. It's possible we may need to place you on a static I.P on our side as well to prevent future problems. If you'd like us to give this a try, please drop us a message over on Social Media here and we'll be happy to get the ball rolling on this 👍