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shuntfield · ‎27-02-2022

Hello Everyone.

I have just swapped my phone from the Galaxy S20 Ultra, to the Galaxy S22 Ultra. I did this last Monday.

I just noticed that the S22 I have doesn't allow me to use WiFi or 4G calling. The menu setting isn't even there.

Indeed when I went onto the Vodafone Tool that checks compatibility it says this:

4G and WiFi Calling are enabled on my account,

So I am just guessing is a new phone "provisioning" thing.

Otherwise, any ideas how to get it resolved?

Thanks

shuntfield · ‎01-03-2022

Bingo, we have contact!

The Twitter team said that the "Tech Team" have sent my phone some "Text Messages" and to restart it , so I did and 💥WiFi Calling is on.

So, for the Avoidance of Doubt:
- The Samsung Galaxy S22 - can do WiFi Calling regardless of Software, Source of Origin, or variant.
- The Phone isn't Incompatible.

- You Don't need to Reset the Phone to Factory.

- You Don't need to stand with one leg on a layline, with a divining rod, facing north.

- It just needs Vodafone to their job.

My guess is that the Database at Vodafone that carries IMEI numbers/Devices that are compatible with Generic Access Network, Wi-Fi Calling, VoWiFi or IP Multimedia Subsystem/Session Initiation Protocol (IMS/SIP) applications over IP networks just needs updating to indicate that the S22 Series is compatible with the service.

I have just put my phone on flight mode, and made a call and its working fine.

Thanks to the twitter team, though it shouldn't have to have come to that.

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Christheflute · ‎11-05-2022

I did first thing this morning. Very helpful and said all the right things but it's now 7 hours later and nothing. I have had enough. I reckon I have spent over 9 hours with your people and the issue is still not resolved. What would you do in my position? I have just ordered a sim from giff gaff

MarkD · ‎12-05-2022

We understand the frustration that this is causing, we've checked the social media messages and the adviser has a set a reminder as we're currently waiting on some additional information. This will allow us to keep an eye on your Vodafone account and as soon we have an update, our social media team will send you a new message on the thread.

Christheflute · ‎12-05-2022

Finally wifi calling enabled earlier today. Obviously pleased but did it really have to take hours and hours over 3 days to get it sorted?

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Samsung Galaxy S22 Ultra - 4G and WiFi Calling Incompatible