Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Voxi - Not connecting to 4G

I've been using VOXI for a few years now, and I've never had 4G connection. No matter where I go, even in other countries, I'm always stuck on H+. I'm now on my third phone, a Pixel 6, using VOXI, and still, no 4G (or even 5G) connection.What's the i...

Arbrax by 2: Seeker
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Receiving calls from abroad

Hi, I have a relative in Norway who has been unable to text or call me on either of my phones (an ancient Nokia 6310i and a Samsung Galaxy A33) since I moved my contract away from Vodafone about a year ago. My provider wasn't able to fix the issue so...

Network coverage where I live is now useless

SoI was a EE customer for years since Orange and a couple of years back I switched over to Voda.  Now the service has deteriorated so badly over the past few months that I am happy to get a 4G with one bar (meaning kb connections) or H+ with very slo...

M26 - Manchester

Post Title: M26 Manchester 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?Yes -in one location. If I move 100 yards down the road in either direction, the signal starts to improve 2) What is the ...

Website blocked by Vodafone

dispatchweekly.com/ has been blocked by vodafone for the last couple of weeks, it was fine before. The site hasn't been backlisted and it is 100% legit. can you please unlock it ?

Network status checker

Why does the status network checker not work.I get a map of my location flash up very briefly then it changes to a red shaded blank screen

Mattyjoe by 2: Seeker
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Resolved! Retrieve old number

Hi, I'm looking for some help from a Vodafone agent.  I need to see if it's possible to retrieve an old disconnected number I had. Thanks

PH12 by 2: Seeker
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Whitelist Domain

Issue:Unblock/Whitelist Domain "qrcodes.pro" Hello, We have been receiving multiple reports from Vodafone users accessing my company's website. The domain "qrcodes.pro" has been flagged as a phishing/malware site in your security solution. Unfortunat...

Joy_01 by 3: Seeker
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