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The my vodafone app doesn't currently support the plan connected to your devices sim????

brooky9
1: Seeker

‎29-01-2023 02:31 AM

Hi all, the My Vodafone app was working fine but now all of a sudden I am getting the error message below when I try to use the app. 

 

"The my vodafone app doesn't currently support the plan connected to your devices sim".

 

Any help / advice would be greatly appreciated. 

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1 REPLY 1

Beth
Community Manager
Community Manager

‎30-01-2023 10:50 AM

Hi @brooky9! I'd recommend trying the following:

  1. Reset the App itself - You can do this by loading the app > Settings > App > Reset the app > Reset
  2. Uninstall the App and Re-install it

If it's still not working after these steps, please reach out to our Social Media team with a screenshot of the error and they'll be able to raise an App fault form for you 🙂

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