URGENT: My website is inaccessible on the Vodafone network: insecure redirect via allot.com

[matstillo]

Hi there,

I'm a web developer having an issue I've never come across before. My clients website cannot be accessed by anyone using a Vodafone cellular connection. It gives a 'insecure connection' warning, with an SSL certificate for that page being issued by allot.com. This is not my actual website SSL, which is with iOnos and has been verified as fully working. 

Why is the domain being redirected through allot.com by Vodafone like this?!

The is not just my Vodafone connection, it appears to be all the visitors to the site accessing via Vodafone. It may not be happening for all of them, but all the failed connections are 100% accessing via Vodafone mobile.

I hope you can help as a matter of urgency, my client is going nuts.

Many thanks

Mat

[matstillo]

The URL is silverlinesjewellery.co.uk

I'm getting a variety of messages across different mobile browsers. Chrome and Firefox mark the site as Adult Content. I've also included a screenshot of the SSL certificate that is being shown instead of my iOnos one, which is instead issued by allot.com & in not valid

With Secure Net, I had to Google that to see what it even is! As part of my efforts to sort this, Vodafone switched off any blocking on my own mobile account: this may have been Secure Net settings they played with?! Doing that though was actually unhelpful as I cannot now replicate the issue personally & have to borrow phones to keep testing this. ( Side note: I'm a man of the world and have never had any issues viewing any Adult Content on my Vodafone cellular connection before 😉 so I don't know why a jewellery site is now getting blocked? )

Bizarrely, I keep getting told by other Vodafone support channels to just contact all the website visitors who cannot access the website & ask them to adjust their Vodafone security settings. That's literally one of the oddest answers I've ever been given by any support & I struggled to explain why I could not get in touch with website visitors who were unable to see my site & hence contact me & who I had never met. Even despite that obvious flaw in the plan, this should not require solving at an individual user level. This is a jewellery website, on a secure Shopify platform, that has been fully checked by Shopify and has no visible issues. iOnos are unable to see anything in the DNS / SLL setup that could be causing this and have no knowledge of allot.com, who appear to be doing something with the SSL when the site is blocked by Vodafone.

many thanks for your assistance, hopefully soon we can get to the bottom of what is causing the seemingly false flag identification by Vodafone.

I can't currently see any option for adding attachments, will keep looking

[Effie]

Thanks for that @matstillo I've checked the site and confirmed that it is clear of any malware, phishing or malicious content so it looks like it has been incorrectly categorised as Adult Content or something that will be flagged by content controls. I've raised this to the team now to have the site re-categorised and as soon as we have an update, we'll let you know here. 

[matstillo]

Hi @Effie , many thanks for addressing that, hopefully it won't take too long for the re-categorising to take effect!

[Effie]

You're welcome @matstillo It doesn't usually take too much time for the team to do the reclassification but we will keep you updated. 

[CallumR]

Hey @matstillo Our team have come back to us and advised that your website has been reclassified now. Could you please test your link and let us know if it's working or not? Thanks.

[matstillo]