Unblock company website

[Southwood]

Hi.  Our website www.jetcraft.com and associated app appear to be blocked on the Vodafone network, there appears to be a MITM attack on the SSL cert from allot.com which looks to be the Israeli security company Vodafone uses for web filtering.  Could we please be whitelisted as there is no content for concern in any category.  Many thanks.

[jonwebb2312]

Hi Mark,

Thank you for the quick response.  It is certainly happening on mobile as tested with a staff member here in the office.  Same symptoms as the following screenshots sent from a customer (basically our valid security certificate issued to us is being replaced with a certificate issued to allot.com).

 

If you need any more information, please shout.

Many thanks,

Jon

[Effie]

Thank you so much for sending over those details @jonwebb2312 I have raised this to the team now and we will get the access changed for you 🙂 Our team will check for updates for you and as soon as the changes are complete, we will let you know! 

[jonwebb2312]

Hi Steph,

That's awesome - many thanks.

Kind regards,

Jon

[Mark]

Apologies for our delay in getting back t you regarding this @jonwebb2312. Our team looked into this and it appears the problem you were experiencing was caused by an issue affecting customers back in March. This was cleared, our team have been monitoring this since and there have been no re-occurrences. If you have any further issues with access to the site, don't hesitate to let us know and we'll be happy to take another look 👀

[SUP_LASS]

I have the same issue with my website: suplass.com - I have vodafone customers unable to use and book through my website because it says it is insecure. Please can you take a look? 

[Gemma]

@SUP_LASS - thanks for reaching out to us about your site. Is it getting blocked through Vodafone mobile data or a Vodafone Home Broadband connection? 

[Metb90]

Hi, i have same issue whit my web-site. Https://www.termoexpert.it. When i visit the website whit vodafone internet give me the [Removed]. Can help me to solve this. Thank you so much

[MOD EDIT: This post has been edited to remove off topic content please see Community Guidelines]

[Jason]

Hi @Metb90. We understand the importance of getting this sorted. To make sure that we're on the same page, please answer the following:

• Is the issue seen on broadband, mobile data or both?
• Is it Secure Net or Content Controls blocking the website?
• How many users are seeing this issue?
• What is the nature of the website in question?

[johnpreston1846]

Our website appears to be blocked due to Cloudfare conflict too - can you please reset ?

[Rachael]

Hi @johnpreston1846 

We would certainly be able to look into this for you, please reach out to our team here, we will be more than happy to get this looked at for you.