Very slow and unreliable mobile data connection

[Gtsipin]

Hi,

For the last few months I am struggling with mobile data around my neighbourhood in North London (N19). The connection is either very slow or dropping, in particular when using data. I have called customer service, reset my network settings, was given a new SIM, tried a new phone but I am having the same unreliable  network. Any ideas?

Thank you. 

[BandOfBrothers]

Is mobile data stable in other places you travel to @Gtsipin  ?

If so then it seems the strength whwre you are js suffering from a possible mast issue which should shownon the Vodafone Network checker , or from mast congestion which wouldn't show on that page. 

To test if it's the phone at issue can you try another networks sim card in and connect to mobile date. 

If I can be of any further help then please don't hesitate to ask.  😎 

[Gtsipin]

Thanks for your response. 
data is stable in other places where I typically travel. 
I checked the Vodafone network checker, it says that all is good, but it is isn’t. 
this is happening with both a brand new iPhone 13 I just bought from Apple and an older iPhone 11. The SIM card is new. I have not tried another network sim. 
how does one check mast congestion, can Vodafone help?

than you. 

[japitts]

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@Gtsipin wrote:

data is stable in other places where I typically travel.

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In which case this is likely localised congestion. In very simple terms, there is insufficient capacity on the VF sites serving your location, for the amount of usage being demanded of it.

[Gtsipin]

Thank you for your response.

Is this not something that Vodafone can look into? The area in question is a residential Zone 2 London area, surely capacity should be adjusted if there are issues.

[japitts]

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@Gtsipin wrote:

area in question is a residential Zone 2 London area, surely capacity should be adjusted if there are issues.

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Adding capacity can sometimes be a simple job, and those tend to be implemented quite quickly. If that capacity needs to be an additional frequency add, it can require antenna swaps or other site build works - not so quick.

[MAW0101]

Vodafone's network checker is a very ambitious and you will never get anything close to what they say you will.

Im supposed to get excellent signal and strong 5G in my home town but in reality my signal is sh*t and the mobile data is a joke, with average speeds of 0.02mbs 

vodafone is a liar and i will never go with them again after my contract ends!

[AnnS]

To add to the information already posted @Gtsipin .  You can check your network from the My Vodafone Application, go to Your Network, select Network Status Checker.

The best thing to do is to go this thread Network Queries scroll down to the troubleshooting guide, complete the template, copy and paste the results back on this thread, this will provide an example of the issue and something for the Social Team to go on.   You will then get a reply from the Vodafone Social Team as soon as they have done the necessary investigation.

[Anonymous]

I've been experiencing the same issue ever since i moved to Vodafone from EE. The mobile data can only be described as dogsh*t and it feels like going back in time 15 years! 
My phone only displays E for the data connection in the majority of places i go and i only see 4G and 5G in city centers and even these speeds a very slow

Sadly i have another year on my Vodafone contract but i will not be renewing and i will never get anything from Vodafone again. 

[Gemma]

Hi  and @MAW0101 - we understand how important it is to have the best signal available. If you're getting a different coverage than what's showing on our Network Status Checker, then please message us on Social Media. We can then go through internal checks on the sites and expected coverage for your area.