Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
  • 20744 Views
  • 2 replies
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
  • 75631 Views
  • 0 replies
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No 4G signal after device upgrade

Hi all,I'm wondering if I'm having an issue with my network settings or sim card. I've just upgraded from a Pixel 3XL to a Pixel 5, and haven't had any signal faster than H on it.  When I check the signal on the VF tracker it shows that I'm in a 4G a...

smccran by 4: Newbie
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  • 1 replies
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4G not working in spain

4G not working although it shows good reception and 4G icon on phone there.This is a UK phone  package and the problem is when I am in Spain.Thanks for any help 

carolla by 2: Seeker
  • 13094 Views
  • 4 replies
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
  • 20744 Views
  • 2 replies
  • 0 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

NSC.JPG
Tash by Moderator (Retired)
  • 75631 Views
  • 0 replies
  • 0 thanks