We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi,We have recently discovered that customers using Vodafone internet are encountering difficulties accessing our website, receiving an error message stating, "Your connection is not private`." Our site is working fine on all other networks and broad...
Hi My company's website https://cnfans.com is blocked on Vodafone's content control system. We are a service provider of Chinese products for global users, China's largest e-commerce platforms Taobao and 1688 opened API for us, which allows us to pro...
Hello, I am having issues with two mobile numbers. They cannot receive incoming calls but they can call others. They can send and receive texts and 4g internet works fine. Both started experiencing the problem at the same time. It started 20th around...
Hi, so I had Vodafone for a little while and indoor coverage with 4G is a little bit underwhelming at times while I’m downstairs, was just wondering if the 3G shut off will help with it as I get 3 bars of 3G indoors while I’m downstairs (added images...
I have a iPhone 15 download speed over 50mb. having trouble connecting to most apps over mobile network, but working fine over WiFi is there a fix for this getting very annoying. thank you.
I recently recieved a text suggesting I upgrade my phone as vodafone now think my phone cannot use 4g for calling only 3g presently to be downgraded to 2g in 2024.I am fairly certain I have in the past used VoLTE on Vodafone with my phone, but it sto...
Vodafone have sent me a message saying my 6 month old phone (release date for it 19th of July 2023) will not work for calls once you switch off the 3G network. I double checked it's IMEI on Vodafones website which also says it will not work.Obviousl...
HiOur website was hacked several months ago and although now clean is being blocked by Vodafone SecureNet. Can you please retest it?https://citrino.uk/Many thanks
I have been receiving emails regarding the 3G switch off, which tell me that my mobile is incompatible with 4G calling. I know that this is incorrect and it is compatible (Sony Xperia 5 IV). How would I go about getting the Sim card replaced to act...
Hi,Just changed from a Samsung S8 to an S20 but using the same Sim.If I'm using the phone and someone leaves me a voicemail, then when voicemail calls me back, it simply terminates the current call. Previously, it would have called me back and I coul...
