We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
My 4/5g is not working but it shows I have signal at top of screen. I have tried all the troubleshooting and was on live chat to technical team for over 2 hours. Does anyone have any idea how to get this fixed before I decide to get a new phone compl...
Since yesterday, I haven't been able to use mobile data. I have the option to turn it on and it comes up with 5G, but trying to load a website causes it to come up with "Website took too long to respond" and a "No internet connection" notice at the t...
Hi,Why does my signal drop driving in an area with good coverage, such as when driving on the M40 between Bicester and London.If I turn my phone off and then on again, I get a signal again.This also happens when I need to use my phone in an area away...
I have a contract for 2 sim only monthly plans plus the one number (apple watch) on one of the plans. One plan is mine which ends in a few months and which I am prepared to run out. However my son's plan including one number does not run out till Au...
Hi everyone, I'm reaching out on behalf of my client who's experiencing a critical issue. Their website https://www.gullyuk.com/ is currently inaccessible to anyone using a Vodafone cellular connection. Users attempting to access the site encounter a...
Dear support,The following domains are blocked www.kintojoin.io, login.kintojoin.io, app.kintojoin.io, and kintojoin.io. This is preventing our clients and customers from accessing the KINTO Join App. We investigated and found that this is because of...
Hello,We have received complains from customers that our website www.kinguin.net is not accessible from Vodafone networkWhen customer enters the website they get a certificate warning for an ssl with following information"Issued by: allot.com/emailAd...
Hi, I am a small business and I need a hand getting my website unblocked on VodaFone. I was victim of a nasty hack last year and have since changed everything web hosting related, rampped up security and redesigned the website. I really need a hand g...
It's ironic that posting this was an exercise in patience due to the signal issues. 4G is atrocious. I travel hundreds of miles a week throughout the south and south west. All throughout, my signal drops, often for extended periods. If I had to estim...
We have taken over a website that was blocked by Secure Net. The site is https://deepsink.co/How can we check if the website is unblocked now?
