Network queries
Get support from the community about the Vodafone network
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
  • 22960 Views
  • 2 replies
  • 0 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

NSC.JPG
Tash by Moderator (Retired)
  • 80044 Views
  • 0 replies
  • 0 thanks

Resolved! Cannot receive OTP from Santander

Hi, i have just swapped over to Lebara which uses Vodafone system, and I cant get OTP via text from Santander, can recieve other texts but not OTP from Santander, have seen other threads of vodafone users with same issue, any suggestions to help much...

Endee by 1: Seeker
  • 4316 Views
  • 5 replies
  • 0 thanks

Website Inaccessible on Vodafone Mobile Network

Hello everyone,Our website, https://superoffice.trakopuk.com/, is currently inaccessible to users on Vodafone cellular connections. When attempting to access the site, they encounter a "your connection is not private" warning, despite our website hav...

Bad speeds

Voxi sim 5g ready but not really : WF13, Dewsbury town 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?5g out door, 5g indoor, and LTE/4g, locations3) Does the issue occur if you try your SIM card...

Resolved! USB Router Flash Drive Sharing

Hi I have pluged a flash drive in to my ultra hub USB and I have set it to share and I can use it from my computer when connected to my home network after mapping it but I can't view it from my Samsung S23plus smartphone I can login to my router from...

AMG1 by 3: Seeker
  • 515 Views
  • 3 replies
  • 0 thanks

Appalling Roaming Capability

We are roaming with 2 Vodafone business phones (Galaxy 23 Ultra) and one O2 business phone (Apple).We have had nothing but issue with the Vodafone phones not connecting, having only H or H+ data connectivity, and the connection dropping out continual...

Eugene7 by 4: Newbie
  • 827 Views
  • 5 replies
  • 0 thanks

Why is vodafone blocking my website?

Hi, My website https://ce-tech.info/ Is being blocked by vodafone, stating that it's an 18+ website (it's not 18+ at all!) It works on wifi and O2 networks, but vodafone is giving an issue. I have https enabled and SSL certificates (can be checked on...

Screenshot 2022-08-16 at 09.46.26.png
jackhood9 by 2: Seeker
  • 43843 Views
  • 222 replies
  • 0 thanks

HU15 - Brough and Elloughton

We have an issue across the town with Vodafone 4G service provision.  This started in early December.  Although 4G signal is provided to the UE, there is no actual connectivity.  Only 2G connectivity works and even voice call connection can now take ...

Website Incorrectly Age Restricted

Our website for our takeaway (https://www.goldendragontruro.co.uk) is incorrectly age restricted blocking customers from accessing it. It is a website to make orders and look at our menu so there should not be a problem with this. Please could you re...