£17 Default

[Cpu]

A £17 default was registered on my credit file approx 4 years ago. I disputed this at the time and asked for evidence of contractual service agreement to no avail. Vodaphone assured further investigation & £16 was paid through desperation to not have my credit history ruined. I was further reassured that this would not happen only to find that it has. 2 agencies report the default. 1 reports a default of £0 and the other £17.

Please help resolve this issue & remove the default from my file as was no contract or money owed / not reported / communicated to me. The matter is causing extreme hardship / detriment to access credit. Thankyou

[Lucy_F]

Hi @Cpu thanks for raising this to us. You can raise these concerns to our Credit File Team for assistance via this form found here. You can also reach out to our Social Media Team on the contact information found here and we'll take a closer look with you.