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Solution

Get account removed from credit file

Yorkshirelass24
2: Seeker
2: Seeker

‎20-08-2024 10:59 AM

Hi Vodafone

My account has been closed for years but You are still reporting to credit reference agencies that the account is active, and not closed and Settled.

I have spoken with your customer service team online and by phone, and no one seems to understand what I'm talking about.

Please can someone help me from the Forum Team to get me in touch with the correct department to have my account 'closed and settled' with all credit reference agencies? Thanks.

1 REPLY 1

Effie
Moderator
Moderator

‎20-08-2024 11:35 AM

Hey @Yorkshirelass24 I hope you're well. Our support teams can certainly look into getting this sorted for you. As there is no account access on the Community Forum, you will need to reach out to the Social Media Team here so they can look into getting this all resolved.