Issues with the Mobile App

[Chrisg46]

Apologies if this is the wrong place to ask - we went to the cinema yesterday to use the 2 for £7 voucher but when we tried to use the app, it failed to connect. We mentioned to the Odeon staff that the offer had now ended, so we paid for full whack. 

When lkeaving, i decided to try the app again, was able to get in and saw that the ticket vouchger was still there. Mentioned to the cinem,a staff who said they couldnt do anything, but should report to vodafone.

Advice please? we had to pay £20, considerably more than £7 we were expecting to...

[TJ]

Hey @Chrisg46, it's really disappointing to hear you couldn't claim your £7 cinema tickets and I know how frustrating this must have been.

So one of our team can take a closer look into this for you, please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK. Please provide a link to this thread too, along with your username; so you won't have to explain everything again.