Why do I have 0 calling credits

[Sadafameryss]

Hi I have just bought this SIM card and it’s called lebara i wanted to call someone and it said I have 0 calling credits this is so annoying I payed 10 £ on this sim and I have 0 calling credits absolutely ridiculous! 

[BandOfBrothers · Accepted solution]

I appreciate why you've posted here @Sadafameryss as Lebara is a mvno network that uses the Vodafone network.

Unfortunately the team here won't be able to have access to their account details to see what's happening.

Please do contact Lebara Customer Services https://mobile.lebara.com/gb/en/contact-us 

> https://mobile.lebara.com/nl/en/contact-us 

> https://mobile.lebara.com/gb/en/help If I can be of any further help then please don't hesitate. Take care.  😎 

[yetain]

One time I topped up to 20 and it went down to 18, turned out they had saved up charges that werent documented anywhere from messages i sent before the topup while theoretically i shouldnt have been able to send anything and I'd been sending test messages to see if my sim had been activated