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Hi @symo ,
We'll work your email as soon as we reach it.
In the meantime, let me know if the same happens when you disable Wi-Fi in the phone settings. I struggle to send SMS if i'm at home on my broadband Wi-Fi but as soon as I travel out they send OK.
Apologies if it's one of the steps you already tried in store on 20 November.
Thanks Ben. Yes tried with wi-fi on and off. Didn't work.
We are now on day 34 of the current campaign to get this sorted. Why is it so difficult to have just one support person see the problem through? Every stage of the process has a 3 or 4 day time lag while messages work through the system. It's madness.
Not your fault, I know, thanks again for trying!
Hi Matt, thanks for the reply. In the past year I have tried Live help, call centres, store visits. I was hoping that this forum would be my saviour but all it's given me so far is a very clear insight into the nature of patience.
I have had another mail from Darshit and have just replied. I now have to sit and wait for 4 days until the message seeps through the ungodly mess that is your tech help system before I get a reply.
We are now on day 38 of this process. How long does it take before someone will give me their email address or a phone number? It's madness to have a 4 day lag on communication. Could you not point a manager to this thread? I don't want special treatment but a little basic decency for a paying customer isn't too much to ask, is it?
Cool name btw.