Welcome to Vodafone Community
OK, Hi to everyone, my first post.
Where shall I start. I have a dual 18 month contract for myself and my wife's phones. I got an offer to swap to Superfast Broadband and get a £100 voucher from one of a selection of associated retailers to Vodaphone. Sounded like a great deal so I chose to swap away from TalkTalk as their customer service was impossible to get hold of. I chose a £100 Amazon voucher and received a confirmation message informing me that after 3 months a voucher would be sent out to me after the validity period had been confirmed. Six months down the line and I've still not received my voucher.
I wanted to buy an expensive item off Amazon so this re-jogged my memory and I started to chase this up. Eventually I was supplied with an Email to uk-vodaphonevouchers*awin.c@m to complain and ask for follow-up. (Note: the * and @ are substituted for '@' and 'com' to allow the address to be submitted)
Guess what.....I got a reply telling me the domain is not valid....great, and thought I had finally made the progress I needed. I Phoned again and they all say the same namely, 'thats the Email we have been given and should be used to complain'. I've now spent almost two hours on the phone to various Vodaphone departments and I feel like I'm bashing my head against a wall. I also hope 0808 numbers aren't premium or this will be costing me a fortune. Apparently it's via a third party company called WeGift, but the obviously don't!
Can anyone help with resolving this problem???
There are plenty of third party and affiliate sites who offer incentives in return for signing up to a provider but it is important to remember the offer was made by the third party and advertised on the third party site. Vodafone couldn't be liable for honouring an offer they had not advertised and made.
You will need to go back to the point of sale for this one and contact the third party direct, they were responsible for promising the Amazon gift voucher. Presumably, the third party or gift card company will have terms and conditions and expiry date for the offer.
Thanks for your reply. The original offer was from WeGift.io. I found a link to their 'friendly customer care team' and have sent an Email requesting an explanation. Third party or not Vodaphone's details and logos are all over the Email I received so this still falls on Vodaphone as a joint party or WeGift are breaching Vodaphones copyright and trademark use. I don't expect a reply but fingers crossed.