£100 Amazon reward voucher not received after joining Vodaphone Broadband

[Monkfish457]

OK, Hi to everyone, my first post.

Where shall I start. I have a dual 18 month contract for myself and my wife's phones. I got an offer to swap to Superfast Broadband and get a £100 voucher from one of a selection of associated retailers to Vodaphone. Sounded like a great deal so I chose to swap away from TalkTalk as their customer service was impossible to get hold of. I chose a £100 Amazon voucher and received a confirmation message informing me that after 3 months a voucher would be sent out to me after the validity period had been confirmed. Six months down the line and I've still not received my voucher.

I wanted to buy an expensive item off Amazon so this re-jogged my memory and I started to chase this up.  Eventually I was supplied with an Email to uk-vodaphonevouchers*awin.c@m to complain and ask for follow-up. (Note: the * and @ are substituted for '@' and 'com' to allow the address to be submitted)

Guess what.....I got a reply telling me the domain is not valid....great, and thought I had finally made the progress I needed. I Phoned again and they all say the same namely, 'thats the Email we have been given and should be used to complain'. I've now spent almost two hours on the phone to various Vodaphone departments and I feel like I'm bashing my head against a wall. I also hope 0808 numbers aren't premium or this will be costing me a fortune. Apparently it's via a third party company called WeGift, but the obviously don't!

Can anyone help with resolving this problem???

Stu

[GordonJoyes]

Good news, thanks to the information on this forum I finally received my £100 gift card. 

I had not received my email to claim the  gift card after the 120 day period. I folllowed the advice 

• If you came to us through Money Super Market, Broadband Choices, Go Compare, Money Saving Expert etc  at any time  You can raise any queries  to   uk-vodaphonevouchers  

Vodaphone vouchers  replied within days and asked for some information and then informed me I needed to contact Giftcloud

The reason given was that Giftcloud managed the vouchers in March 2021 when I moved to Vodaphone. Giftcloud asked for the same information; Order number , Date of order confirmation on email from vodafone, Email address used.  All the information needed was in the email I recieved from Vodaphone when I applied online. I emailed this and Giftcloud got back to me in a few days informing me they had to check with Vodaphone and would respond within 10 working days. They did this and informed me I was entitled to the gift/reward but I  had to wait for the email that I should receive within 10 working days. The next day I received the email with the link to the gift card. I downloaded and activated the card.

So thanks to this forum  and Vodaphone vouchers for pointing me to Giftcloud, who should have sent me the email after 120 days of signing up to the vodaphone account.  Unfortunately they failed to do this, but they were very effective in resolving this for me as a result of contacting them to pursue this.

[charlieilok]

Hi there and thanks for some advices ,

But in my case Vodafone deliberately changed my contract to stop me get £125 giftcard.

I've got broadband on the comparison website .bought before 15.October 2021..waited 4 months to claim £125 giftcard..and now they blaming Vodafone won't confirm my contract..I've looked on my bills..Vodafone canceled my web contract..made new one(,,over the phone’’ behind my back..(and changed my home phone number) and now I'm Not eligible for giftcard because it’s contract over the phone and contract date?? I just realized there@ hundred people like me tricked…Must be thousands of pounds involved in this scam…

[Gadsbyb]

I switched to Vodafone broadband through moneysavingexpert link on 1st April 2022. The offer was for £100 Amazon vouchers and these would come  in up to 120 days. No sign of them so emailed your email address at awin several times. No answer. Tried the Vodafone online chat. The gentleman said they don't recommend 3rd party links as you don't know what your getting! Going around in circles and noone taking responsibility.

[Jayach]

Did you get any emails from the offer venders soon after joining?

It isn't MSE making the offer, they link you to the actual offer site.

When I joined I got an email as soon as I clicked on the link on the offer site that took me to the Vodafone site:

Then, shortly after joining I received this:

Followed by this about 60 days later.

So, as you can see it was wegift running the offer in my case.

If you have had no emails, then the tracking didn't work at the time.

[Thomas_H]

I would contact the provider of the offer first, this is usually giftcloud. If you're getting nowhere them please reach out to my team here