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£100 Amazon reward voucher not received after joining Vodaphone Broadband

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2: Seeker

I understood Vodafone did actively promote the £100 amazon offer on the website and via their emails. The promotion was advertised on the Martin Lewis website, which is what attracted me. Why else would a "third party company" be interested in offering the voucher, unless there was an incentive through increased take up with Vodafone? So I don't think it's fair to suggest it has nothing to do with Vodafone. 

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Moderator

@706902 As @Mark has advised, this was an offer run by a third party. The email address he's provided would be the dedicated team to speak with to make sure this is resolved for you. We wouldn't be able to intervene as it's not an offer we've given.

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3: Seeker

Hi Vodafone. 
can you explain this reply from broadband choices then please? Why are you both passing the problem off as each other's problem? 

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2: Seeker

I'm really sorry - but you are totally incorrect.  Please see the attached qualifying email along with the terms and conditions which have VODAFONE written all over them. The email was sent to me after I registered for the service on the VODAFONE website. I did not sign up to a third party website. The offer was advertised on the VODAFONE website - not a third party website . Read the attached terms and conditions and the various conditions required - not by a third party - but by VODAFONE. So please will you give me my £100 voucher now, as promised, so I can get on with my life  

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Moderator

@lupes2 @706902 The offer was available on a third party site, which would then have taken you to our site to complete your purchase. As the voucher is provided by the third party after placing your details into their site and then ordering, we wouldn't be able to assist with this and you'd need to reach out to them directly.

The terms and conditions you'll have recieved from us will have been sent to you as we're your broadband provider. We provide you with your services and can help with any issues you're experiencing your account or broadband. Any queries with vouchers offered from a third party site would need to be resolved by them.

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2: Seeker

Thanks for your reply but wasn't the third party company appointed by vodafone to encourage new customers?  The third party company are no longer replying to my emails since they say my email address does not match the one in their records, even though they have my name and other details registered as a new customer? 

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3: Seeker

This is getting so ridiculous. I've just been tagged in a post here by Vodafone only for me to open this forum and see another nondescript response which shows that they didn't open my attachment. It's becoming so tiresome to have the same response from both parties passing it off as each other's fault and not claiming responsibility for it at all. 
I assume that Vodafone will be trying their best to sue these third party sites for using their logos and warning all their customers on their site not to go to them via these third party site. What are Vodafone going to say to respond to the accusation from broadband choices that it's all paid for by Vodafone? Please don't insult our intelligence any more by saying you know nothing about it. Even if that were true (laughable), what are Vodafone going to do about it all (instead of just trying to shut us up and give us email addresses that don't work)? 
I am not giving up trust me. 

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2: Seeker

Hello,

 

My boyfriend and myself have also had the same problem. Vodaphone - what are you going to do about this as you are linked to a fradulent company, offering deals which do not exist? 

We want our £100 voucher...... 

 

How can we sort this?! 

 

 

 

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Moderator

@lupes2 I've flagged the image you sent over to us so that we can investigate this as it's not a campaign we're aware of. Once I hear back, I'll let you know on the thread here. As it stands, the voucher isn't an offer we've provided and would still need to be raised with the third party.

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1: Seeker

Hi,

We're also affected by this and have emailed wegift several times.  We got a reply initially to confirm they voucher was in line to be paid within 90-120 days and then nothing.  After reading this thread one thing that's not been mentioned is that Wegift (or any other third party company) don't give out free gifts unless they are getting something in return.  In this case I would guess that Vodafone paid Wegift a referal fee for bringing the customers in.  This would mean that Wegift made a large profit off referal fees without having to pay out to customers.  If a referal fee was paid to Wegift by Vodaphone then there is a commercial relationship between the two companies.

 

I think the best way forward is a Andyyy said and complain to Ofcom using Ofcom reference: 00881975.  This is what I'll be doing to try and add to the numbers and force an investigation as whichever way you look at it there should be more action and information from Vodafone about their commercial relationship with Wegift.

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2: Seeker

Very well said. This has been my point previously when Vodafone have claimed it's nothing to do with them - yet they have benefited from all the extra custom, so there is clearly a commercial relationship here. Vodafone can't claim it's nothing to do with them! The whole thing stinks and not the way a big company should operate or treat its customers. 

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3: Seeker

I was lured in too by £100 voucher, particularly is it had the Vodafone logo to give it authenticity..and I guess Vodafone have not pulled wegift up for unauthorised use of their logo which suggests an agreement exists. I've been on the wegift website, but am still seeking contact names and addresses. I received a confirmation email with the vodafone name attached to the email from wegift , and then have a ref no and confirmation of purchases although wegift say they haven't received confirmation yet from vodafone...they also say the voucher will be available after 120 days (July 2020)...by which time they'll be hoping I've forgotten. I'm going to write to Vodafone and telll them my purchase was conditional on receiving the advertised £100 voucher, and that if it is not received by x date, then I will take that as a breach of contract. That might mean small claims court (with all my hard copied documents) or I cancel the direct debit and tell them to take me to court if they dare.. It's clear this appears dodgy from what others have said, but I'll give them until July 2020...You'd expect an outfit like Vodafone would want to distance themselves from this escalating controversy..and believe me, it will be escalated, I've seen off bigger fish the Vodafone...

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16: Advanced member

If you continue to get nothing done then the only way to get any response is to go Nuclear on them - that includes pointing out the problem to the web site where you saw the offer, and reporting the offer to both Newbury Trading Standards and Ofcom - both of which have experience of previous instances of such offers going wrong and to whom VF have previously made assurances!  It can also be useful to contact the BBCs Watchdog program!

 

If you complain by email, it's always a good idea to CC Vodafone too - historically such actions work!  Oh, and search for websites that list the CEOs personal emails - I would give you the site, but it's blocked from being posted :Confused_face:

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Moderator

Hi everyone, I've had an update from our dedicated team who work with affiliate voucher queries.

They've advised the following:

 

  1. It'll take between 90 and 120 days after the original purchase date for your purchase to be verified as eligible for a voucher. We strongly recommend letting this 120-day period pass before querying the status of your voucher.
  2. Once verified, details of how to claim the voucher will be sent to the email address you have provided. You'll then have 90 days to claim this voucher.
  3. If you have any issues you're able to contact the WeGift team through the confirmation email, or can email Awin using uk-vodafonevouchers@awin.com

I hope this helps.

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3: Seeker

My voucher 'details/status' email from wegift says they are still waiting for Vodafone to confirm the purchase, usually take up to 2 weeks, but this is four weeks ago ? They don't reply to emails nor do they reply to data subject requests...So who at vodafone has to confirm this because my 120 days doesn't start until sale is confirmed ?

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3: Seeker

So in actual fact, it is a campaign "WE'RE" aware of then, huh?!?! Yet you try to just fob people off without looking into it, using ignorance as a tool and you stand corrected because all these people who have been affetced know far more than you do as a Vodafone employee?!?!

Shocking.

 

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2: Seeker

Its interesting to see so many people in the same position!

 

I signed up at the beginning of October 2019 on the basis that i'd recieve a £75 M&S voucher, which given the current situation that is going on, would be very useless right now. I've lost count the amount of time i've contacted Vodafone via their chat for them to tell me they'll contact the correct team and 'log' my query, on one occasion i was told i would have the money creditted to my account due to all the hassle, still nothing.

 

They provided me with the same email address, which i've emailed several times and not recieved one response! its disgusting that they can advertise such an insentive so that you sign up and then you never actually receive this! 

 

Has anybody received a response recently?

 

Thanks!

 

 

 

 

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Moderator

@pbjacko1950 The 120 days will be the amount of time it can take for the voucher to be verified from your purchase date. If you purchased this four weeks ago, it can take a further 2-3 months for this to be verified and for you to receive your confirmation email from WeGift.

@AMR2020 As it's been over the 120 days since your purchase, have you received any confirmation emails to your spam/junk folders to the email address you provided them? You're also able to contact them through the email they'll have sent to you after your purchase - please click 'Check the status of your reward' and under 'Do you have a question?', you'll need to select the relevant option to get in touch with their team directly. They'll then be able to chase this up for you.

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3: Seeker

Thanks for the info, although we gift say 2 weeks to get confirmation that I actually signed up within the dates of their promo...then 120 days AFTER that for the actual voucher.

 

Also, I have tried 3 times to respond to wegift, as described in your suggestion...each time from their email and using their form....they did not even ackowledge reciept of my query...and no, there was nothingin my spam or junk box..

 

It would clearly be less frustrating for everyone if wegift took the time to respond the Vodafone customers who have signed up having been attracted by the £100 Vodafone Amazon voucher.

 

The lack of communication engenders a lack of trust in the process which, tbh, isn't helped by Vodafone distancing themselves from this by stating it is nothing to do with them and to contact the promoter.. Clearly vodafone have allowed wegift to use your logo, and you did say above they are affiliated to vodafone... It would help us all if either you put pressure on wegift to respond to your new customers concerns and/or you had a specific named contact on your website where someone would accept and respond to emails of concern from annoyed and frustrated customers lured in to a contract with Vodafone which insreasingly looks like a total scam..

 

 

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3: Seeker
affiliated
/əˈfɪlɪeɪtɪd/
Learn to pronounce
 
adjective
adjective: affiliated
  1. (of a subsidiary group or a person) officially attached or connected to an organization.
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