Broadband Upgrade Mid-Contract

[ruttwood]

Hello,

I've been trying to get through to someone at customer service to ask this but due to work conflicts there's never anyone available when I use the online chat or call, so I thought I'd ask here in the meantime.

We signed up to a 24 month contract in June last year, and at the time the fastest speed available was Superfast 2, offering speeds of up to 40Mbps. In the past couple of months BT has installed full fibre down our road, and when I put in my details on the Vodafone broadband checker we can now get all available packages up to the Pro Gigafast 900.

I would like to upgrade to the Ultrafast 500, and I'm happy to sign another 24 month contract to do so, but I want to know if it needs to be done over the phone or through the online chat?

I can add it to my basket when I'm logged into my account, and it lets me go all the way to checkout. But I don't want to do that and end up paying for two broadband packages simultaneously.

My hope is that if I got the new broadband package it would overwrite my current package, but I suspect that's not the case and I'll need to speak to a real person to get it upgraded. I'm just wondering if anyone has any experience with this situation and could comment on it for me?

Thanks in advance!

[MarkD]

Hi @ruttwood, thanks for your post and it's great that you're wanting to upgrade! If you're on the Superfast 2 Pro package, the upgrade can done be done at any point with our live chat team or sales team over the phone. You will start a brand new 24 month contract and the new Ultrafast service will replace the Superfast Pro service. If you're not a Pro package, we would recommend that you speak with the broadband team on live chat, they can check your account and explain your options. Please click here and scroll down to the 'live chat' link towards the bottom of the post, this will get you connected.