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Multiple attempts to get round vodafones dodgy system to get the upgrade i Need. Since switching to vodafone on 19th December 2023 its been nothing but an hassle. Multiple times the order was cancelled throughout December and January until 4th time i actually got it all setup and installed but without a new issue on porting the current number i had with sky. And also vodafone didnt report to sky i changed my package 2 days later from 19th to 21st and activation would of been on 9th to 11th January instead. Sky kept billing me from 9th January until recently February and have overpaid £79.21 to this day. Only just got outcome with porting number and credit from sky resolved. So now another issue is i decided i wanted to upgrade the broadband from Copper to Full FTTP as my area has just had the switch on and took out the same package Pro 2 fibre extra but with the fastest speed they offer at 900mbps+. I already have the ultra hub ect with backup mobile and booster and apple tv 4k so should not be an issue. But beggers beliefs its the same story as switching to them. They Cancelled the installation appointment and order twice now see pic. 17th december is the second one which has yet to update. But why is this happening, all vodafone seems to have excuses for is either to many duplicate open orders or number cant be ported. Even tho im with them on voip alread. Something is definitely not upto modern standards and seems to be a broken system that cant handle a backlog of customer orders. Since being told the recent second order on 17th is cancelled recently 19th February, ive just noticed they have placed another 2 orders since i got contacted by vodafone C/S over phone. What is going on Guys at Vodafone???
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