Internet connection issues - both Wi-Fi and wired issues

[GaryEa]

Hi all,

I have a Gigafast 100 service with Vodafone.  Since Saturday morning I am having a bizzare issue where only mobile phones can access the internet via Wi-Fi.  Neither any of the TVs, Sky boxes, gaming consoles, laptops in the house etc are able to access the internet (they connect to the Wi-Fi but no internet can be found).

I have tried connecting a Sky Box, Playstation 5 and laptop to the router via Wi-Fi and wired cable and yet they still cant access the internet but 3 different mobile phones can access the internet?

I have tried restarting the router, been advised to factory reset both the router and the black box by tech support and still having the same issue.  Currently waiting on a call back from tech support but anyone had this issue before or know what could be causing it?

Thanks

Gary

[Mark]

I'm sorry to hear you're experiencing difficulty connecting to your router @GaryEa, was everything resolved when Out Tech team called? If not, or there's anything else we can help with, pop us a message through our social channels. These channels are monitored 24/7 so are there whenever it's convenient and we'll be happy to help.