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Other broadband queries

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Discente
3: Seeker

Buying Broadband and dealing with Vodafone has been a nightmare...is this what I have got to look forward to over the next 24 months...I CAN STILL CANCEL this mess! Never had any issues with Now Broadband!

 

Regrets. 😞

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Mdv00
2: Seeker

i have the same problem, it seems we have to wait until the service goes live. mine is 14th sept

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15 REPLIES 15
Farai
Moderator

We'd like to help you figure out what's going on with your online account @Discente. So we can discuss the account specifics in a bit more detail, please drop us a private massage via Twitter or Facebook here and we'll get the ball rolling for you 👍

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Mdv00
2: Seeker

i have the same problem, it seems we have to wait until the service goes live. mine is 14th sept

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Discente
3: Seeker

Thanks for the reply...going live here on the 7th Sept...Fingers Crossed! 🙂

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RobertInCB
3: Seeker

I have just signed up to Vodafone and hit the same problem.  It does not fill me with confidence about my decision to leave EE.

 

My move is scheduled for 14 Sept so I'll hope it is fixed then.

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Discente
3: Seeker

A wee update...Vodafone Broadband live at 6-7am today. (Nice Hub) 😊

 

But still can't login into website...will keep trying at times today! 😎

 

😋

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MarkD
Moderator

Thanks for the update @Discente and it's great that the service is live first thing in the morning. If you can't sign in today, it might be worth trying again tomorrow morning as everything should have completed on our systems by then. Let us know how you get on 👍

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RobertInCB
3: Seeker

But, as someone else said, this error might occur when waiting for a number to be ported across from a different network, which is scheduled for next week in my case. The "activate your account" email is apparently sent out too early.

 

I also note that I get a different error message (incorrect password or user)  if I copy/paste the password  from the email rather than typing it in.  

 

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MarkD
Moderator

One of the teams have been looking into the e-mails that state you can sign in before the service is up and running. So we can check your sign details that we have stored for you, can you drop us a private message on Facebook or Twitter? 🙂

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Discente
3: Seeker

Big update... VF BB live and I've managed to login into MyVodafone! 😀

Goodluck All! 😎

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RobertInCB
3: Seeker

Hi Mark, Sorry, I don't have facebook or twitter.  The forum does not let me post my email address but it begins laws at bcs and is an organisation in the uk

 

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MarkD
Moderator

That's great to hear @Discente 😁

@RobertInCB, can you contact us over Live Chat please? The team will be able to check the details on your account, you can find a direct link on our contact us page here

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RobertInCB
3: Seeker

Thanks Mark,

 

CHAT was actually the first place I tried, but it just sits "buffering" with the spinning wheel (it's still doing that now). So that doesn't help. 

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Jayach
16: Advanced member

@RobertInCB Use an incognito/private tab in your browser. This link will bypass Tobi. 

https://www.vodafone.co.uk/bbservcd/

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RobertInCB
3: Seeker

For the benefit of others who might come here in a similar situation:

 

My planned transition day from EE to Vodaphone arrived and the EE SIM went dead as expected.  I put the Voda SIM in and it worked at once.  THEN I found I could follow the activation instructions and everything went like clockwork.

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Jayach
16: Advanced member

@RobertInCB 

This is the Broadband forum, so most people with the problem do not have a SIM, but it's worth bearing in mind for any who do.

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