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Two addresses, how can I get two Vodafone broadband accounts to work?

array
1: Seeker

Hello. I have two addresses and now have Voda broadband at each of them.

Is it possible to see both of them from one Vodafone Broadband app and one My Vodafone app?

I suspect not so I'm trying to set up a second account with a separate email address and have second apps on my wife's phone instead. But Voda seems to be struggling to get the second account set up - I've got as far as trying to register an account and even got, some time ago, a temporary password, but at login it won't accept the temporary password, if I try the 'forgot password' route I never receive the rest-password email, and if I try to register again it is rejected and it tells me I have already registered an account. Help!

2 REPLIES 2

DylanLabrador
4: Newbie

What an interesting situation and so similar to one I have been trying to sort out over the last couple of weeks. My reset emails don't arrive either, thought it was just me! I presume you have two different account numbers... it is possible for the Transfer of Ownership team to put them under a single account number.... however if they under different names ie one under (for example) mike@xxxxxxx and the other under michael@xxxxx it does complicated matters. I wish you luck , especially with getting the password email sorted.

Beth
Community Manager
Community Manager

Hi @array! If you currently have two Home Broadband accounts for two separate addresses and you'd like this to be under one, please fill in our Transfer of Ownership form here. These will then be merged into one account all under the same online account and MyVodafone app 🙂