Thanks for your comments, which I understand. Though maybe you should spend some time wading through the treacle that is the VM User Forum. What has surprised me is, having looked closely at seven possible alternatives, they are all plagued with complaints. More so than, say, Electricity or Gas suppliers or providers of house or car insurance.
I have the view, which is not shared by VM, that their marketing is deceitful. Around ten months ago my service was £26 a month. Over the time, various discounts have ended so now I am paying £40 and from early June, this goes up to £66 - and no change in service over that time. A call to VM to complain and their first line of customer service reduces the £66 to £53 - and if I cancel my TV package to align it with the VF deal, the £53 goes up to £58 (go figure). "I'd like to cancel please" caused me to be passed to their Scottish customer services people. They offered me the same deal, including TV, for £37. I'm thinking of completing this weeks lottery with the numbers 26 66 53 58 and 37.
The local VF shop had to be told three times that my old BT cable ends at the outside wall and he eventually decided I'd need an engineer visit (you may be lucky ... when they connect it at the exchange it may just work - I'd have to be lucky for the signal to jump from the outside wall to a non-existent cable socket by the telephone). In any case - VF: if there is any dispute over prices or tariffs, this document *here* prevails - and that document there lists the installation fee not as £60 (per the shop) but as £0. Who knows.
Then there is EE whose options page (that lists all the services in my area) puts a nice green tick adjacent to the Free Installation line - that is, until you click on the Choose button and look at the price summary and the amount due.
I have to say that the most straight forward website with the clearest conditions and accuracy is Plusnet. I have a mobile with them and they have been really very good. VF's price is £30 and Plusnet's is £34 for the same service (VF may have an installation of £60 or it may not - one of life's little mysteries, but PN charge £49.99 - but that is clear, and clearly honest). We won't talk about TalkTalk.
Have a nice day.
