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Where is my tablet?

txhung08
2: Seeker
2: Seeker

As part of the broadband deal I was supposed to get a Fire HD tablet.
Now, after 6 months and many times contacting support, nothing!!!

 

Will i ever get my tablet? Vodafone keep lying and telling me to wait 7-10 days every time I contact them.

Good joke... 7-10 days or maybe 7-10 months or years...

3 REPLIES 3

Mark
Community Manager
Community Manager

It's disappointing to hear there's been a delay with your complimentary Fire Stick @txhung08. We'll be more than happy to look into this for you. As we'll need access to your account to do this, pleas pop us a message via our social channels.

@Mark the deal was a Fire HD tablet not a Fire Stick!
I have also contacted support / live chat many times and each time, all i get is a fake promise that I will receive my item in 7-10 days.

We have the ability to set reminders on the conversation so it's a lot easier to case manage versus something like webchat. I'd really recommend to give it a try.