Ask
Reply
Solution
07-02-2024 08:06 PM
Hi everyone,
I just went live with fibre 500 package and Ultra Hub, Apple TV, etc. Great package. Except, an older laptop cannot connect by wifi. Dont get further than’NO INTERNET, SECURED’ and globe instead of a wifi symbol. I spent too long on a live chat (after finally making it past TOBi, the worst Ai ever), but the tech finally Sid that the problem was in my device, not the network.
This worked just fine with the old BT fibre, so it’s frustrating. The laptop must be about six years old, running an i7 and 8 bg ram. Anyone have any ideas?
Many thanks.
Solved! Go to best answer.
08-02-2024 11:52 PM
Hi WinTroutman, I was having issues with my older laptop connecting to my router. I ordered the following tiny USB adaptor for £8.49 and now get full speed through the 5GHZ frequency set in the router. Got to be worth a try for a small price :).
07-02-2024 09:36 PM
@WinTroutman is this on 2.5GHz or 5GHz Wi-Fi? Have you tried retyping the Wi-Fi password. I have seen various routers that were; very fussy case sensitive, or all lower case or even all uppercase, when it came to entering the password.
08-02-2024 08:50 AM
Yes. The password is good (I changed the original) and is entered correctly. Thanks!
08-02-2024 08:51 AM
I’ve tried the normal mode, guest, and ‘Premium’ - compatibility.
08-02-2024 08:58 AM
I should say that Guest and Normal mode are 2.4/5 GHZ; premium/Compatibility also has 6GHZ
08-02-2024 09:13 AM
@WinTroutman Assuming that I found the right page at HP, there was a BIOS update last December and a Network one last May.
07-02-2024 09:39 PM - edited 07-02-2024 09:39 PM
What's the model of the laptop? What version of windows is on it?
08-02-2024 08:52 AM
It’s an HP 15-DAXXXX. It’s running Windows 10.
08-02-2024 12:45 PM
Why did you obfuscate the model number of the laptop? The reason I asked is so I could help you. The model number isn't sensitive data in any way.
08-02-2024 12:57 AM
’NO INTERNET, SECURED" means it's connected to the router, but can't reach the internet.
Are you running any security software on the laptop, and is it definately getting an I.P. address from the DHCP server?