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Transparency & Customer Service

To say it's been a frustrating ordeal would be an understatement! In efforts to upgrade my services (Mobile/broadband) I've uncovered a massive black hole of customer service.  I understand not everything can go according to plan but why should I as ...

new broadband billing direct debit query

hi, just had my broadband installed today and got my account opened, I see it says my next bill will be created on the 29th of Dec, when will the payment be taken from my bank account by direct debit? a few days after? is it possible to change the da...

FUrake by • 3: Seeker
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4G Backup with Static IP

Thinking about going to Pro with 4G Backup but we use a static IP on our Business Broadband service. Is the same static IP maintained when the THG3000 fails over to 4G?

sangerm by • 2: Seeker
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Resolved! broadstours.co.uk blocked by securenet

Hello Vodafone,  My clients' website www.broadstours.co.uk seems to have been incorrectly blocked by secure net - could you please remove this block asap.  Customers are reporting the block on both 4G and Home broadband connections.    

cctv port forwarding help

Hi can someone please help i tried the tech phoneline and they didn't seem to understand what i wanted to do or it was too advanced I have a  cctv that i normally connect to on my phone, i had no issues with my previous 3 routers, i have just joined ...

cymru by • 2: Seeker
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  • 12 replies
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THG3000 DMZ x box cloud gaming set up

I’m struggling with a lot of lag when trying to play x box cloud gaming, I’m using hard wired not WiFi and have no other devices, have at least 33 mps down load and no packet loss. Can’t seem to activate qos settings on the thg 3000 but someone sugge...

Amazon gift card not received

Hi there, I purchased internet in November 2020, which came with a £100 amazon gift card but I still haven’t received this yet ? how do I go about claiming this as I haven’t had any follow up emails. thanks  Jack

Js544 by • 2: Seeker
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  • 1 replies
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