Other broadband queries

BROADBAND CHARGING ISSUE: I have been charged for calls and I DON’T even have a phone

Hello, I signed up to broadband since 06/07/2020 and I had no issues until last my last month’s bill. When I've checked my bill on 6th of November , there was an extra £76.06 for calls made from my landline. I haven't made any of these calls, I don...

Using ASUS Router to replace THG3000 on Superfast 2 connection

Hi everyone. First time poster.My friend has Superfast 2 Broadband and the Vodafone provided THG3000 Router. The wi-fi coverage is awful.I simply want to recommend an ASUS Router to replace this but none are on the so-called Openreach supported list....

New GigaFast customer question

Hi all, So I am switching over from Virgin Media next month to join Gigafast 500mb upload / download package.I currently have a Virgin media hub as modem only mode, connected to my Asus RT AC68 router which is the wifi router, I have a second Asus RT...

Unable to disable WiFi when using just 2.4ghz channels

I've been using the 2.4ghz only mode of the THG3000. After zero support on these forums for issues with WiFi doctor I broke out an old ddwrt AP I had in the cupboard thinking I could disable WiFi on the THG3000/VOX. Do you think the UI on routers web...

Toshiba TV connects to Vodafone router then immediately drops.

I went onto Vodafone broadband service yesterday. Internet works fine for phones, tablets and laptop, but my Toshiba Smart TV won't remain connected. The TV finds the router, wirelessly, and connects to internet, then seems to immediately drop, bec...

Resolved! Gigafast activation

Hello everyone! Back in March, City fibre installed the cabling in our Cul-de-sac for gigafast fibre. (Including an access box at the bottom of our drive). All roadworks have long since left (suggesting that works are complete), but whenever I use th...

Account Log-in details

I changed over to superfast 2. Installed new router, up and running. Since then I have been unable to log-in tomy Vf-UK account. I get to Username/password, seems ok, then wait for the security key to my phone but it never comes. Tried my fixed l...

MAC filter toggle off doesn't work

Just in case it helps anyone else, if you set up the MAC filter to block certain MAC's, then turning filtering off again using the main toggle appears to have no effect. If you want to re-enable blocked MAC addresses, then you need to delete the indi...

I am still receiving bills after leaving

I am unfortunatly still reciving emails saying I owe various amounts of money to Vodaphone, after closing down an account. I do not even live at the previous address. I closed it down in october last year. Does anyone have any ideas on how i can stop...

Best after market router to buy

I am having trouble with the vf router with the WiFi range. Just wondering whats the best router to replace it with. Thanks

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Forum Posts

BROADBAND CHARGING ISSUE: I have been charged for calls and I DON’T even have a phone

Using ASUS Router to replace THG3000 on Superfast 2 connection

New GigaFast customer question

Unable to disable WiFi when using just 2.4ghz channels

Toshiba TV connects to Vodafone router then immediately drops.

Resolved! Gigafast activation

Account Log-in details

MAC filter toggle off doesn't work

I am still receiving bills after leaving

Best after market router to buy

Replacing THG3000 with a Google Mesh Router & Mode...

VOIP

Manual WiFi channel selection on THG3000

Wi-Fi scheduling on the THG3000

Vodafone Broadband app

Shelly EM Wi-Fi Connection Issue

Static LAN W-Fi Addresses

LAN Port changing to 100mbps

Possibility to force a "weak" wifi password

Private DNS stops access to Vodafone app