@RLHart wrote:
Hi. Its HHG2500. When I try to log into settings it says it is doing a firmware upgrade, but clearly something has gone wrong. I haven’t done a factory reset yet; I wanted to avoid that if there was a simpler solution.
thanks
I’m rather surprised that the HGG2500 is still supported given their age and the fact that everybody must have had at least one contract renewal since the THG3000G was introduced. (That is how I came to have my HHG2500 replaced with a THG3000 - both of which I still have albeit both are retired and stored).
I would venture that a factory reset is the only option you have left with a router that's been locked up for ten days. I'm guessing that VF support would lead to that conclusion too unless they have the ability to intervene at levels somewhere between anything you have tried and the factory reset.
Try the factory reset - if that fails then you will need to contact support with a view to arriving at a router replacement.
