Account dashboard not showing information

[hoyam]

it been over a week now and I can’t access my account information either online or in the app it’s showing the same thing. I have contacted Vodafone and they just tell me to reset my password or username but it didn’t work at all. Please if you can advise me further. Many thanks.

 

[Jason]

Hi @hoyam. It's disappointing to hear that you're experiencing an issue with the My Vodafone app. We understand how concerning this must be. From your screenshot, I can see that you're connected to WiFi. To make sure that we're on the same page, have you tried accessing the app using your mobile data connection?  

[hoyam]

Hi @Jason . Yes I did but unfortunately it’s showing error code: 4300 every time 

[Lucy_F]

Thank you for getting back to us @hoyam. Can you please try an app reset to resolve this? This can be done within the app via Settings > App > Reset the app > Reset. If you continue to face problems please pop us over a message via our Social Media Team here, so we can get this looked into.