Breaching Vodafone T&C's

[nothappy77]

Hi I am feelig very angry and annoyed with Vodafone right now. Yesterday with no explanation and no apparent reason i recieved a text message saying F:BAR S: B: This number will be disconnected for breaching vodafone T&C's, contact ##~##. I thought it was a joke but low and behold my phone said no service and has been this way since. I tried contacted the number several times only to get to an automated voicemail saying they would return my call. im still waiting. Getting through to vodafone customer service yesterday the person i spoke to also said he got the automated machine. 

Feeling very frustrated I rang again today. only to be told I must go into vodafone shop. So last wednesday i put £10 top up on the phone and I can not use it and there is no explanation. So my seriously ill relative relys on me to all them but because of vodafone poor customer service I am not contactable and custmer service says I need to wait for that department to get back to me or go into a vodafone shop. Why I am I being inconvenienced this way and why cant a vodafone representative tell me how I have breeched my contract. ? I need a response! this is disgraceful treatment! 

[Djfjupp]

I called the number but it said “access to this number is restricted on this phone, please contact your customer care agent”. I emailed Vodafone the other day explaining my situation but they haven’t got back to me

[MarkD]

If you drop us a private message using Facebook or Twitter, we can take a look at the message and point you in the right direction. You can find the contact details here, when you send us a message, if you could send us a screenshot of the text message that you've received, that would be really helpful. 

[Sully0113]

Dont use EE OR O2 they are even worse they ban you for sending 100 texts out in a dau when you buy unlimited and ives wasted £100 on topups this month o2 blocked 2 sims for sending texts out to everyone sayinh this is my new number ee did the same i had the ee sim for 4 years paid the contract on a iphone carried on toppin it up after Nd they say they cant help me or give me my number back this is outragious stick to voda as they tell you straight in a month their fair usage policy is 3000 texts in a month as long as you dont send 100 in one go you will. E alright even if you buy a buisness sim it doesnt make a difference

[bjazzy]

Hi - Very concerned about a text from Vodafone to say that my number has been suspended. I contacted the Vodafone web team and they say the corporate security/fraud team has suspended the account. (No reason given) My number was ported to Vodafone on PAYG less than 45 days ago so no question about not topping up. I have been travelling abroad since the last 35 days or so to couple of countries but why would that be a fraud?  Haven't sent text out to spam or anything else like that as well. 

I did leave a voice mail on the Vodafone number (fraud team) provided by the web support team  but since I am travelling abroad I do not have a UK number for them to call me back on so I wonder how this can be resolved. I do need to access my number very urgently to receive texts at the minimum!

Pls help 

[Mark]

Hey @bjazzy, let's get this sorted for you. As we'll need access to your account, and don't have this through our Community, please pop us a message via one of our social channels and we'll be more than happy to help 😊