Can't login to my account neith shops or online agents can fix,

[mrg9999]

I've spoken to online chat 5 times and each time it gets works.
1st May 2024 I bought a big bundle 21GB, Unlimited texts and minutes.
Day 10 lost signal.
online chat every day and each time the promised to fix in 24 hours.
Visited shop today.
Helpful chap said he could see a log of agents trying to fix but failing.
One tried to change my name

today I got this

We've now updated your account details as requested. 

We've updated your name change

when I try and log in either with pin number of text code I get 404

[Charlotte]

Hello @mrg9999, I hope you're well! It's disappointing to hear about the ongoing issues which you've been having with your online account, and that it hasn't been fixed yet, as I appreciate the importance of being able to access and manage your service. Please reach out to our Social Media team here so that we can get to the bottom of this for you. 

[mrg9999]

Update - [SOLVED]
Leon in the Woking store did some magic inc online chat employee to agent and after some account cleanse, get a new physical SIM converted to E-SIM and loaded a good amount of credit 9000 minutes, 5000 texts and 10GB of data.

[Janey]

Thanks for letting us know @mrg9999 We're really pleased Leon was able to get it sorted 👍

[mrg9999]

How could I think him? Is there a formal way to award him 5 stars so that his colleagues, manager would see?