Hello all, I have been with vodafone for a while regrettably and it has been a headache from day 1, now though my phone is genuinelly unusable. My last bundle lapsed and trying to either top up or activate a new bundle is being turned into the single most difficult thing I have ever tried to do.
- I had the £5 bundle, it lapsed because I forgot to swap the payment details when I changed banks
- I contacted the live chat "support" staff who told me the £5 bundle no longer exists
- The app forgets my details every single time I close it
- Asks me to set a new pin every time I open it
- Top up options do not work
- When I try to buy a bundle the £5 one is listed despite being told it isnt offered anymore
- Regardless of which bundle I select when I click to continue to payment it shows me a page taht says "payment options" but doesnt list any options and then kicks me back to the bundle listing page and says "sorry, there seems to be a problem [Error ref 1w0]
- Now when I try to load the tobi thing to try and get help it gives me an infinite loading screen
Update: But wait theres more
- Can log in here to the forums but not to "my vodafone" to get a PAC code
- Try to log in says my details are wrong
- Even if I use the "forgot password" option, the temporary password that vodafone emails to me is also claimed to be wrong
So I am left with a provider that wont let me top up or buy a bundle and whose "support" is quite literally non existent. Has anyone else had this much trouble?
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