Hi Charlotte
I hope you've got this sorted. I had a similar problem a while back, and discovered that no part of Vodafone could find any trace of my recurrent card charge, so had no means of stopping it. It wasn't anywhere I could find in my online account. I eventually found someone who talked sense, but I can't remember how - possibly by calling 18829 and making a mess of inputting data.
The current version of the app includes a "manage cards" option under topup - would deleting the card from there fix it?
The answer may come from your online card or bank statement. The charge apparently originates from Vesta Vodafone, and clicking on the name gives more details, including a phone number - 08082810848 - so they might be worth a try. Though why no-one you speak to at Vodafone seems to know anything about this doesn't fill me with confidence. I found some topup terms which mentioned Vesta, but how can they use a payment agent and know nothing about it?
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