Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Can't Top Up Mobile Broadband

I have been trying to top up my mobile broadband I try to login to my Vodafone but it says it is texting me a code but I never receive it. I've tried calling up but no one answers. I need to topup but no matter what i do it is not working

nujwaan by 1: Seeker
  • 1560 Views
  • 1 replies
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Problems with automated customer services

I am having endless problems using my mobile phone on Vodafone payg. When I dial the automated lines to topup, 9 times out of ten it asks me which number I'm calling about and then says it can "only help with the number you are calling from", when in...

Error when trying to buy PAYG data sim from Vodafone website

This is driving me completely mad. I'd like to buy a 24Gb data sim valid for 24 months for £45 as available at https://freesim.vodafone.co.uk/check-out-data When I follow the checkout process I select the product, fill in my details, select a payment...

sihil by 3: Seeker
  • 3924 Views
  • 5 replies
  • 0 thanks

Request a refund

I bought a 500mb package for £1 after my internet went out. But, as I bought it, my internet came back on and I hadn't used any of the data/credit, so can I get refunded for it?

Duplicate SIM card

The SIM card from my very old mobile has been successfully transferred to my new Android phone.  Can I get a duplicate same phone number SIM for the old phone which is just for calls?

Genty by 2: Seeker
  • 5226 Views
  • 2 replies
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Big Value Bundle payment going in as credit .

Here's a good one . i usually have a 5 pound Big value Bundle . payable every month . in august i realised ,due to house hunting etc , i would need more , so on the 24th , i went through the voda site and paid for a 15 pound BVB , so this would overl...

ivanhoew by 4: Newbie
  • 1748 Views
  • 1 replies
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Payg credit

I tried to buy a £15 bundle   the money went from my bank but I didn't get the bundle so I contacted on chat and paid for another bundle, he said the first would be refunded, it has been refunded to my Vodafone account but I need the money refunded b...

Tinapike by 2: Seeker
  • 2405 Views
  • 3 replies
  • 0 thanks

Wrong date of birth on my account

Hi all,I'm trying to upgrade my current payg plan to a sim only contract.Once i submitted my application, I get an email from vodafone saying that some information didnt match their records. I replied back with the correct date of birth but never hea...

Anonymous by Not applicable
  • 5172 Views
  • 1 replies
  • 0 thanks

Top up didnt work

Why didnt my top up go on I got a message to say it was on but the top up line is saying I have no credit 

Dangle1 by 2: Seeker
  • 1424 Views
  • 0 replies
  • 0 thanks