Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Request a refund

I bought a 500mb package for £1 after my internet went out. But, as I bought it, my internet came back on and I hadn't used any of the data/credit, so can I get refunded for it?

Duplicate SIM card

The SIM card from my very old mobile has been successfully transferred to my new Android phone.  Can I get a duplicate same phone number SIM for the old phone which is just for calls?

Genty by 2: Seeker
  • 5023 Views
  • 2 replies
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Big Value Bundle payment going in as credit .

Here's a good one . i usually have a 5 pound Big value Bundle . payable every month . in august i realised ,due to house hunting etc , i would need more , so on the 24th , i went through the voda site and paid for a 15 pound BVB , so this would overl...

ivanhoew by 4: Newbie
  • 1685 Views
  • 1 replies
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Payg credit

I tried to buy a £15 bundle   the money went from my bank but I didn't get the bundle so I contacted on chat and paid for another bundle, he said the first would be refunded, it has been refunded to my Vodafone account but I need the money refunded b...

Tinapike by 2: Seeker
  • 2308 Views
  • 3 replies
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Wrong date of birth on my account

Hi all,I'm trying to upgrade my current payg plan to a sim only contract.Once i submitted my application, I get an email from vodafone saying that some information didnt match their records. I replied back with the correct date of birth but never hea...

Anonymous by Not applicable
  • 4895 Views
  • 1 replies
  • 0 thanks

Top up didnt work

Why didnt my top up go on I got a message to say it was on but the top up line is saying I have no credit 

Dangle1 by 2: Seeker
  • 1385 Views
  • 0 replies
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Having difficulty adding a new SIM to my existing account

Hello,I currently have a 'My Vodafone' account associated with a PAYG SIM, which allows me to log-in via the app or a web-browser to check its balance and top it up when necessary, but now I'm trying to add a second SIM to the account. I've checked t...