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Hi @Atesoglu!. I'm sorry to hear that your numbers haven't moved over yet. Our process for moving Pay as You Go numbers over to Pay Monthly is that the customer would fill in our Keep My Number form here, and if it's a personal account this can take up to 48 hours, if this is a business account it can take up to 10 working days to complete.
As you've advised you've already completed the forms, we'd need to enter your account to check for any notes from the back office team that state why there were unable to process this. We're unable to access accounts via the forum as it's a public platform. I would recommend in this case contacting our Social Media team if you haven't done so already. For information on how to do this, please click here. A member of the team would be happy to help get this resolved for you
You'll be greeted by the bot so please select the options "Get Started" and "Asked to DM" to be routed through to an agent. If you pop them over the link to this thread, you won't need to repeat yourself 🙂