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Pay as you go

No mobile data

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2: Seeker

Hi all,

 

I'm on a big bundle PAYG SIM, and am unable to get mobile data to work at all. I've followed the guide and made sure that pp.vodafone.co.uk and wap/wap is being used where appropriate. I've even called customer support and they gave me variations for the APN settings, none of which worked. Apart from reciting various APN settings, customer support is useless as they're just reading from a script and can't actual do a technical investigation.

I've also tried sending WEB to 40127. I receive a link to the profile, install it, but when I go to check that the profile is installed at Settings > General > Profiles & Device Management, there is no profile installed.

 

The only thing that loads when on mobile data is vodafone.co.uk, but it loads very slowly. Not sure if that helps at all with debugging what is going on?

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5 REPLIES 5
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17: Community Champion

Hi @MrAlex94 

 

Does this issue happen everywhere or in one particular place ?

Do you see a 3G etc icon in your phones status bar may I ask ? I assume mobile data is definitely turned On.

Try choosing another network in your phones connection settings and re choose Vodafone to refresh the connection.

What-should-I-do-if-I-have-no-data-connection. 

How-to-manually-enter-vodafone-apn-settings. 

Also as a process of elimination can you try your sim card in another phone to help rule out your current phone or sim card at issue.

Network-issues-initial-checks-and-template. 

 

🌈 Stay Safe  🌈 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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Highlighted
2: Seeker

> Does this issue happen everywhere or in one particular place ?

Happens everywhere

> Do you see a 3G etc icon in your phones status bar may I ask ? I assume mobile data is definitely turned On.

Definitely 4G and yes it is. Roaming as well.

> Try choosing another network in your phones connection settings and re choose Vodafone to refresh the connection.

Didn't do anything unfortunately.

> Also as a process of elimination can you try your sim card in another phone to help rule out your current phone or sim card at issue.

Tried in an Android 9 device and it doesn't work either (APN settings seem to be correct as it defaulted to PAYG APN settings).

 

Seems to be an account issue then? Especially since vodafone.co.uk loads, which means the SIM is okay. Loading any other website eventually times out.

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Highlighted
17: Community Champion

Thank you for your answers.

I would definitely recommend to re check your apn settings however.

Make sure there are no bars on your myvodafone.

Make sure there are no levels / limits set within the phone.

The Vodafone Social Media Teams can double check your account via Contact-us-for-account-specific-queries. 

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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Highlighted
2: Seeker

> I would definitely recommend to re check your apn settings however.

I have, more times than I can count. And I've tried each time with every variation that Vodafone CS gave me.

Just for clarity as to what I was told to try:

 

wap.vodafone.co.uk/wap/wap
pp.vodafone.co.uk/wap/wap
pp.vodafone.co.uk/web/web
pp.internet/web/web
pp.internet.co.uk/web/web
ppbundle.internet/web/web

 

> Make sure there are no bars on your myvodafone.

> Make sure there are no levels / limits set within the phone.

Checked multiple times.

> The Vodafone Social Media Teams can double check your account via 

Would be great if CS could do that too.

 

Honestly I'm pulling my hair out trying to figure this out. It should not be this difficult...

 

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Moderator

I'm sorry to hear you're having problems connecting with our network @MrAlex94. As @BandOfBrothers advised, pop us a private message through Facebook or Twitter and we'll be happy to take a look for you. I'm sure we'll get you reconnected in no time.

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