Pay as you go to Bundle with new Sim and want to keep old sim and mobile number !

[LarryP]

Having data download problems with PAYG so -

ordered a new bundle - lowest one

new Sim has arrived

want to keep current mob number

wary of changing over straightaway and losing Sim info and current mob number

oral comms are a problem !  Chat line on PC not functioning either - magic roundabout !

Can anyone help ?

Regards  LarryP

[AnnS]

Hi @LarryP 

You are going to have a slight problem here, the bundle stays with the number it was opted into.  

If you were having problems with the SIM you would have needed to have done a SIM swap and the SIM would have needed to be a plain blank numberless SIM, this would have enabled you to keep the same number. You can order a replacement SIM here: SIM swap 

[LarryP]

Thanks for reply Ann

Problem now solved. Since posting I have had twop long chat sessions with Vodafone totalling about 6 hours !  Fisrt session timed out whilst I was registering so had to go for another one.

What a rigmarole !  Old number and associated credit now transferred to new Sim. Phew !

Thanks for your info anyway.