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Solution

Your online account is not active

yakkers
2: Seeker
2: Seeker

‎12-11-2020 10:59 AM

I was with Vodafone and used the online account.

I left Vodafone, but have now returned.

When i log in online it says my account is not active.

How do I get my account to be active again - I do have a working Vodafone sim.

TOBI is useless. There are no agents available.

 

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1 REPLY 1

AnnS
17: Community Champion
17: Community Champion

‎12-11-2020 11:50 AM

Hi @yakkers 

 

When  you left the network your original account would have been cancelled, you will now need to set up a new account. You can try setting the account  up with the same log in  information but may find the new account will need fresh information from the original.