Refund of pay as you go balance

[Claire710]

I recently left Vodafone to transfer to a new provider and transferred my number. I am trying to get a refund of my balance from Vodafone. Online chat advisors cannot help and when I call the refund number  cannot get thorough as my number is no longer a Vodafone number! Any suggestions?

[AnnS]

Hi @Claire710 

Providing you registered the number to an online account follow this link:

I've left Vodafone and still have credit on my account 

Any problems, follow this link Contact Us and speak directly to the Social Team though Twitter or Facebook social channels.

[Claire710]

Thanks I’ve tried this but since my number has been transferred my online account has been deactivated and it won’t let me set up a new one!