Top up refund

[Keisha073]

How do I get a refund from the top up I paid for that isn’t working

[BandOfBrothers]

Hi @Keisha073 

You'll need to speak with Customer Services on 191 , Live Chat or via the Social Media Teams via Facebook or X @Keisha073 

https://forum.vodafone.co.uk/t5/About-the-Community/Contact-us-about-account-related-queries. 

Speak to these and they'll get the top up credit onto your account. 

If i can be of any further help please don't hesitate to ask  😎