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Retrieving an old mobile number, how to go about it?

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Moderator

From what I've found @Sjhoads, it does look like the number would need to be the same as the one that backed up the data on Whatsapp. So when going through the verification code with your new number, this wouldn't bring up your old number's data it seems.

I completely understand the importance of this and want to see what we can do in terms of re-activating the number. As such a long time has passed, we may not be able to bring the number back but we can take a closer look into this to see if it's an option. Please send us a private message on Twitter or Facebook with your Community username, a link to your post here and the mobile number you previously had with us in 2016.

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2: Seeker

Thank you so much Natasha. 

I am crossing my fingers that you may find a way to get the number back. 

I have sent the Private Message on Facebook and included all the details you have asked for. 

Thanks again, 

Sarah-Jane

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2: Seeker

Hi, I'd like to retrieve an old number I had from early/mid90s and gave up in 2012 when I got a company phone. My wife still has the same Vodafone account, which used to have both our numbers on it but now just has hers. Chap at call-centre told us that numbers are lost after 3 months, but I think there might be a bit more scope to find it. It has never been used (I've checked occasionally) and still shows on Network Lookup as being with Vodafone. I know it's possible it's been reallocated to SIM which is in a shop or some such, in which case it's a bummer. But I wonder if it might be possible to find out where this particular number is? 

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17: Community Champion

@Eric123 as there is no longer account access via this forum anymore you would need to approach Customer services  or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries. 

They will be able to officially advise if your number can be returned to you or not.

I wish you all the best with this situation. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

Massively helpful, BofB. Thanks so much, I'll do that now! best wishes, Eric

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17: Community Champion

You're very welcome @Eric123 

 

:Smiling:

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

Hi 

 How do i send you a private message on trying to get a old number back? 

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17: Community Champion

@sakthar96 

 

Your unable to send a moderator a private message.

A person needs to contact the team via Contact-us-for-account-specific-queries. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options