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Pay as you go

Retrieving an old mobile number, how to go about it?

Cypriotxx
2: Seeker

Hi there , is it possible Vodafone could help me with my old phone number as well pls

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Evie
Moderator

Hey @Cypriotxx, we can certainly look into this for you! Depending on when the number was disconnected it may have been recycled but we can confirm that with you if you can drop us a message on Social Media 😊

Make sure to link this thread and your username in the DM!

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swiftypa
2: Seeker

Hi,

I've been locked out my yahoo email and only access is for yahoo to send a code to my old number. I spoke to someone in technical at vodafone, who said I could temporarily change my pay monthly to a payg, fill out a keep my number from and get my old number back. Been into local vodafone shop today and woman I spoke too said this is not possible! Who is right?? 

My old number comes back onto the system on Monday.....any help be very much appreciated 

 

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swiftypa
2: Seeker

Hi,

I've been locked out my yahoo email and only access is for yahoo to send a code to my old number. I spoke to someone in technical at vodafone, who said I could temporarily change my pay monthly to a payg, fill out a keep my number from and get my old number back. Been into local vodafone shop today and woman I spoke too said this is not possible! Who is right?? 

My old number comes back onto the system on Monday.....any help be very much appreciated 

 

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swiftypa
2: Seeker

Could you help me please?

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Evie
Moderator

Hey @swiftypa, this would depend on if the number is still available and we'd need to check the status of it. So that we can do this, could you drop us a message on social media? Make sure to add a link to this thread and include your forum username and the mobile number you'd like to keep

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swiftypa
2: Seeker

Hi

I was told by someone at Vodafone it comes back into service today. 90 days has expired since I last had the number

 

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swiftypa
2: Seeker

Hi, think I have posted the thread on the Vodafone Twitter account. I'm not very good at all this kind of thing so 🤞

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Mark
Community Manager

That's great news @swiftypa We'll pick this up and take a look at your options. If we've not replied just yet, let me know your social ID and I'll be happy to chase this for you 😊

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swiftypa
2: Seeker

Hi, 

 

Not sure what you mean by social id? Sorry I'm not up to date with using such websites or forums...my first time 

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Andy
Moderator

No problem @swiftypa this is basically your username for your social media account, we will then be able to search for your post with this 😊

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swiftypa
2: Seeker

Hi

 

I was asked to post a message with a link on here to my original message which I have.

 

What I'm finding frustrating is, ringing Vodafone technical, speaking to different people regards this, getting different conflicting information, being told I'll get a call back within 24hrs, then hear absolutely nothing!! I then have to start this whole process again. 

Is there no one that can accurately tell me if my issue can or can't be sorted, call me when they say they will and put this to bed!! 

I know and accept I should have backed my email account up, but I have very important court documents on my email that I may need access too in the future. 

Can someone please help????

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Beth
Moderator

@swiftypa, we should be able to reconnect the number if it was disconnected within the last 90 days but we would need to check these details with you in a more private setting e.g. social media, calling 08080 408 408 from a non Vodafone phone, live chat

You should also be able to use an alternative email address to verify to your Yahoo account if this has been set up. Alternative to this I would suggest contacting Yahoo support for alternative ways to unlock your emails

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swiftypa
2: Seeker

At this very moment, I'm on the phone to Vodafone who are telling me it's not possible!! Again I'm getting conflicting advice. I contacted Vodafone within 90 days and was told I had to wait till after the 90 days was up. So I did, now I'm being told had I contacted Vodafone withing 90 days a simple reconnection was possible!!! 

Which is it to be???  This guy im on the phone with now is saying no it can't be done!! 

 

I have contacted Yahoo 3 times, given them 7 email counts to prove its my account, but because I'm not giving them the correct answers to their security questions, they won't give me access. I really wish I knew how to verify my account from another but sadly and frustrating as is is i don't know how....

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MarkD
Moderator

Hi @swiftypa, if a number has been disconnected, we can normally reconnect it within 90 days. If you can contact our Facebook or Twitter team, we'll love to clear up and confusion and take a look at your number. You can find how to contact us here

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swiftypa
2: Seeker

Hi, I have put a link on the Vodafine Twitter page probably a week or so ago, but no response.

The number was disconnected just over 90 days ago. I was given conflicting advice from about 4 different people st Vodafone 

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MarkD
Moderator

When you sent us a message on Twitter, did you include your username and a link to this thread? 🙂

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swiftypa
2: Seeker

I believe I did. I went into the Vodafone shop as I wasn't sure how to do it and the girl in the shop did it for me 

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GemmaP
Moderator

@swiftypa Glad to hear you managed to get this sorted 😊

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swiftypa
2: Seeker

Got what sorted?? All that has happened is being given misinformation, let down and disappointed. 

 

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