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Pay as you go

Retrieving an old mobile number, how to go about it?

MarkD
Moderator

Hi @swiftypa, if a number has been disconnected, we can normally reconnect it within 90 days. If you can contact our Facebook or Twitter team, we'll love to clear up and confusion and take a look at your number. You can find how to contact us here

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swiftypa
2: Seeker

Hi, I have put a link on the Vodafine Twitter page probably a week or so ago, but no response.

The number was disconnected just over 90 days ago. I was given conflicting advice from about 4 different people st Vodafone 

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MarkD
Moderator

When you sent us a message on Twitter, did you include your username and a link to this thread? 🙂

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swiftypa
2: Seeker

I believe I did. I went into the Vodafone shop as I wasn't sure how to do it and the girl in the shop did it for me 

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GemmaP
Moderator

@swiftypa Glad to hear you managed to get this sorted 😊

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swiftypa
2: Seeker

Got what sorted?? All that has happened is being given misinformation, let down and disappointed. 

 

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GemmaP
Moderator

@swiftypa  Sorry you feel disappointed with the service received. Did you not manage to get your number reconnected?

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swiftypa
2: Seeker

No not at all 

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Mark
Moderator

Hey @swiftypa If you've still not had a response to your post on Twitter, pop me your ID and I'll chase this for you 😊

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swiftypa
2: Seeker

My ID from where? Sorry I've never used these platforms before so no idea

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Tash
Moderator

Hi @swiftypa, this would be your Twitter username 🙂 If you'd prefer not to share this on the thread here, please make sure you have included your Community username in your Twitter DM/message to us. We can then use this to track down your messages to us.

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linedar11
2: Seeker

If you don't sync number to Cloud sever or SIM card before, maybe you can try a Android recovery tool to scan your phone directly, maybe it can get number back.

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mullinsm1962
2: Seeker

Hi,

 

I'm another one! I had a Vodaphone personal number which I lost years ago and would like to get it back to use in my retirement as I don't want to keep my business number for obvious reasons and, at my age, I don't want to try and remember a new one!!

 

Can someone contact me and let me know how to go about retrieving it? It isn't in use and is an old 07979 number.

 

Thanks in advance.

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MarkD
Moderator

Hi @mullinsm1962, our Social Media Team will love to see if we can retrieve your old number. If you send us a message on Twitter or Facebook with your full name, the number you're wanting and your Community username, our team will be happy to help. You can find the contact details here

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bushfireblonde
2: Seeker

Hi, I am also trying to retrieve my husband's number that expired in December 2020.  He has Alzeheimers and doesn't use the phone much, but this number can be remembered by him so we would really like to get it back if possible.  Can anyone point me in the right direction?

 

Many thanks.

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MarkD
Moderator

Hi @bushfireblonde, was the number last used or disconnected in Dec? Can you also tell us is this a Pay as you Go or Pay Monthly number and if the number was registered in your husbands name? 🙂

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bushfireblonde
2: Seeker

Thanks for the reply.  Phone was registered in my name.  It was Pay As You Go.  Last call was on 20/09/19 and there was a text on 20/09/20 saying account will expire in 90 days which would have been in December 2020.  When I call the number it currently says disconnected.   

 

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Mark
Moderator

Hi @bushfireblonde The number will have been disconnected in December as you thought and depending on the date it was disconnected may no longer be available. Pop us a message through one of our social channels and we'll be more than happy to take a look for you 🤞

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madbilly
2: Seeker

Hi all,

 

I have/had a Vodafone PAYG SIM for several years whilst I've been living mainly in Europe. I came back to the UK regularly until the COVID pandemic and although I tried to make sure I used the phone enough this year to keep it active it appears to have been disconnected. I already asked customer services on the phone and chat and they say the account can't be resurrected I have to get a new SIM. It's pretty annoying that it's been disconnected as they say it must be used every 180 days, and I used it in September last year so it shouldn't have been disconnected, but as football managers say "we are where we are, it is what it is"!

 

However, even if I get a new SIM that I use that UK phone number for important things where the service won't accept my foreign phone number, so I really want to get that number back as it will save me a huge amount of hassle. I'd really like to get it back somehow so I hope that you can help me.

 

I've sent a PM to your twitter account with a link to this post.

 

Cheers :Smiling:

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Andy
Moderator

Hey @madbilly 👋 We can certainly look at the possibility of retrieving the number but it`s not something we can guarantee, I can see you have mentioned that you have contacted us on Twitter so one of the team there will be able to look at your options with you 😊

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