main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Pay as you go

Retrieving an old mobile number, how to go about it?

Highlighted
Moderator

From what I've found @Sjhoads, it does look like the number would need to be the same as the one that backed up the data on Whatsapp. So when going through the verification code with your new number, this wouldn't bring up your old number's data it seems.

I completely understand the importance of this and want to see what we can do in terms of re-activating the number. As such a long time has passed, we may not be able to bring the number back but we can take a closer look into this to see if it's an option. Please send us a private message on Twitter or Facebook with your Community username, a link to your post here and the mobile number you previously had with us in 2016.

View more options
Highlighted
2: Seeker

Thank you so much Natasha. 

I am crossing my fingers that you may find a way to get the number back. 

I have sent the Private Message on Facebook and included all the details you have asked for. 

Thanks again, 

Sarah-Jane

View more options
Highlighted
2: Seeker

Hi, I'd like to retrieve an old number I had from early/mid90s and gave up in 2012 when I got a company phone. My wife still has the same Vodafone account, which used to have both our numbers on it but now just has hers. Chap at call-centre told us that numbers are lost after 3 months, but I think there might be a bit more scope to find it. It has never been used (I've checked occasionally) and still shows on Network Lookup as being with Vodafone. I know it's possible it's been reallocated to SIM which is in a shop or some such, in which case it's a bummer. But I wonder if it might be possible to find out where this particular number is? 

View more options
Highlighted
17: Community Champion

@Eric123 as there is no longer account access via this forum anymore you would need to approach Customer services  or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries. 

They will be able to officially advise if your number can be returned to you or not.

I wish you all the best with this situation. 

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

View more options
Highlighted
2: Seeker

Massively helpful, BofB. Thanks so much, I'll do that now! best wishes, Eric

View more options
Highlighted
17: Community Champion

You're very welcome @Eric123 

 

:Smiling:

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

View more options
Highlighted
2: Seeker

Hi 

 How do i send you a private message on trying to get a old number back? 

View more options
Highlighted
17: Community Champion

@sakthar96 

 

Your unable to send a moderator a private message.

A person needs to contact the team via Contact-us-for-account-specific-queries. 

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

View more options
Highlighted
2: Seeker

Hi there , is it possible Vodafone could help me with my old phone number as well pls

View more options
Highlighted
Moderator

Hey @Cypriotxx, we can certainly look into this for you! Depending on when the number was disconnected it may have been recycled but we can confirm that with you if you can drop us a message on Social Media 😊

Make sure to link this thread and your username in the DM!

View more options
Highlighted
2: Seeker

Hi,

I've been locked out my yahoo email and only access is for yahoo to send a code to my old number. I spoke to someone in technical at vodafone, who said I could temporarily change my pay monthly to a payg, fill out a keep my number from and get my old number back. Been into local vodafone shop today and woman I spoke too said this is not possible! Who is right?? 

My old number comes back onto the system on Monday.....any help be very much appreciated 

 

View more options
Highlighted
2: Seeker

Hi,

I've been locked out my yahoo email and only access is for yahoo to send a code to my old number. I spoke to someone in technical at vodafone, who said I could temporarily change my pay monthly to a payg, fill out a keep my number from and get my old number back. Been into local vodafone shop today and woman I spoke too said this is not possible! Who is right?? 

My old number comes back onto the system on Monday.....any help be very much appreciated 

 

View more options
Highlighted
2: Seeker

Could you help me please?

View more options
Highlighted
Moderator

Hey @swiftypa, this would depend on if the number is still available and we'd need to check the status of it. So that we can do this, could you drop us a message on social media? Make sure to add a link to this thread and include your forum username and the mobile number you'd like to keep

View more options
Highlighted
2: Seeker

Hi

I was told by someone at Vodafone it comes back into service today. 90 days has expired since I last had the number

 

View more options
Highlighted
2: Seeker

Hi, think I have posted the thread on the Vodafone Twitter account. I'm not very good at all this kind of thing so 🤞

View more options
Highlighted
Moderator

That's great news @swiftypa We'll pick this up and take a look at your options. If we've not replied just yet, let me know your social ID and I'll be happy to chase this for you 😊

View more options
Highlighted
2: Seeker

Hi, 

 

Not sure what you mean by social id? Sorry I'm not up to date with using such websites or forums...my first time 

View more options
Highlighted
Moderator

No problem @swiftypa this is basically your username for your social media account, we will then be able to search for your post with this 😊

View more options
Highlighted
2: Seeker

Hi

 

I was asked to post a message with a link on here to my original message which I have.

 

What I'm finding frustrating is, ringing Vodafone technical, speaking to different people regards this, getting different conflicting information, being told I'll get a call back within 24hrs, then hear absolutely nothing!! I then have to start this whole process again. 

Is there no one that can accurately tell me if my issue can or can't be sorted, call me when they say they will and put this to bed!! 

I know and accept I should have backed my email account up, but I have very important court documents on my email that I may need access too in the future. 

Can someone please help????

View more options