Hello
I've decided to post my problem as I seem to be going around in circles. Back in August my Vodafone App stopped working for no apparent reason so I contacted Vodafone to be told that my account was corrupted and that had affected logging into the App, so after having my account cleansed and having to pick a new user name and password I tried downloading the App and trying to connect, guess what it didn't work. After contacting Vodafone on numerous occasions to be told my account was fine and to delete the App, Cache and Cookies this should solve the problem. Yet again nothing seemed to work, so again I contacted Vodafone who said they would send off an escalation form for me and the Customer Service Team would contact me in 3-5 days, which they did asking me to install the latest version of the Vodafone App. This didn't work either, so out of desperation I sent off a complaint and after a couple of days a message was left on my phone responding to my complaint and that the caller would try again later to contact me. I rang back with my complaint reference number and detailed my complaint again and yet another escalation form was sent off, the reply back........please install the latest version of the Vodafone App. I did respond by email over a week ago, as of yet, no reply! Looking at the posts on the Forum this seems to be a common event, without a common answer. Any ideas or advice?
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